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Built for Ecommerce
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AI Support Agents That Understand Your Shoppers.
Your customers get empathy at scale. Every order, return, and shipping question handled with a human touch — powered by your store’s data.
Your customers get empathy at scale. Every order, return, and shipping question handled with a human touch — powered by your store’s data.
Bring chat, email, and social messages in one workspace powered by AI built for retail and ecommerce teams that move fast.
Your AI agent reads tone, stress, and frustration—helping calm tense conversations before they escalate.
Spots frustration early and suggests softer replies or tone shifts in real time.
Connects your store, CRM, and marketing tools—so every response feels personal, not robotic.
Know which conversations drive sales and loyalty. Real-time analytics help your team focus on what matters most—high-value customers.
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Every message comes with full customer context, order history, preferences, and product usage so your agents reply faster and smarter.
See what your shoppers feel, not just what they do.
See how customer emotions impact conversions. Measure how empathy, tone, and timing affect satisfaction, sales, and loyalty.
Go beyond clicks. Understand how sentiment shifts by country, channel, and device — and where frustration or delight begins.
Get a live read on how shoppers feel throughout the journey from first message to final purchase.
Watch every conversation unfold in real time. See sentiment spikes, tone changes, and moments that drive loyalty or churn.
Share empathy metrics, CSAT trends, and sentiment breakdowns with your team or brand partners — all in one click.
Connect emotion data with your CRM, Klaviyo, or analytics stack. Finally see how support drives retention, not just response time.
Group customer interactions by emotion, intent, or topic. Identify patterns that lead to happier (and higher-value) customers.
Track how emotion and resolution differ across channels — email, chat, mobile, or in-app. One unified emotional truth across every touchpoint.
From setup to security, here’s everything you need to know before getting started.
Most AI tools automate replies.
VTA.ai understands emotion.
Our agents detect tone, adapt responses, and de-escalate frustrated shoppers all while staying on-brand.
Ecommerce and retail teams that want AI support to sound human.
If your customers care about trust, tone, and speed. vta.ai is built for you.
Our model analyzes thousands of customer interactions to detect sentiment, urgency, and intent.
It doesn’t just read words, it reads context, so your AI knows when a “refund request” is polite or panicked.
You can upload real transcripts, macros, or FAQs, and the AI learns your brand’s empathy style - calm, confident, or conversational.
Yes — instantly.
You can connect your store, CRM, and team tools in a few clicks.
Your agents sync in real time with orders, emails, and customer history.
We’re onboarding early access partners now.
You can join the waitlist for early beta access at vta.ai
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Teams using VTA.ai have seen faster resolutions, higher Customer Satisfaction Score (CSAT), and up to 40% fewer escalations because empathy scales better than scripts.
Fix it with AI that restores empathy to customer support.
Get a complete AI customer service platform with simple, usage-based pricing.